Refund Policy (Digital Goods)

Last updated: [DATE TO BE SET ON PUBLISH]
Merchant: Shanghai Yijinwei Intelligent Technology Co., Ltd.

Nothing in this policy limits or excludes any rights you have under the mandatory consumer laws that apply where you live. Those rights take precedence over any wording below.

1. What you buy

You buy software-generated or manually prepared digital reports (PDF and/or HTML) for entertainment and self-reflection only. Delivery is electronic. There is no physical shipment.

All reports are for entertainment purposes only. They are not medical, legal, financial, or professional advice, and they are not a prediction of destiny.

Liu Yao (I Ching / six-line) reports use a randomised coin-casting process. Casting again with the same question can produce a different hexagram. That difference alone is not a reason for a refund.

2. Delivery times

Delivery is by on-screen download link and/or email to the address you give at checkout. Please check your spam or junk folder.

3. UK and EU customers — right of withdrawal

If you are a consumer in the United Kingdom or the European Union, you may have a 14-day right to withdraw from a distance contract for digital content.

Before we start delivery, we will ask you at checkout to:

  1. expressly request that we begin delivery of the digital content during the withdrawal period; and
  2. acknowledge that you will lose your right of withdrawal once delivery of the digital content has begun (or, where the law so provides, once the content has been fully delivered).

If you give that confirmation and we then begin delivery, you lose the 14-day right of withdrawal for that order.

If you do not give that confirmation, you keep any withdrawal right that applies under the law of your country, and you may request a refund in line with that right by emailing [email protected] before the withdrawal period ends.

4. When we give a full refund

We will refund the full amount paid for the affected order to the original payment method in these cases:

  1. Payment was captured but we did not deliver the report within the times in section 2 (30 minutes for automated; 48 hours for manual), and we still cannot deliver after you contact us.
  2. Duplicate charge for the same order.
  3. A technical fault on our side meant you never received the report (download link and/or email failed), and after we try to resend we still cannot deliver.
  4. You request a refund before we generate the report or issue the download link, and we confirm the report was not delivered.
  5. Any other case where a mandatory consumer law where you live requires a refund (including, where they apply, Australian Consumer Law consumer guarantees, and UK / EU digital-content rules).

5. When a refund is usually not available

Subject always to the opening paragraph (mandatory consumer rights) and section 3 (UK / EU withdrawal):

  1. Change of mind after we have successfully delivered the report, where you have confirmed immediate performance and loss of withdrawal rights as described in section 3 (or where no such withdrawal right applies to your order).
  2. Wrong inputs you typed (for example birth date, birth time, or phone number) after the report has been delivered. You may buy a new report with corrected inputs.
  3. Dissatisfaction with entertainment content, interpretation style, or “accuracy”.
  4. For Liu Yao reports: a different hexagram on a new cast. Randomised casting is disclosed before purchase and in the report.

If a mandatory consumer guarantee or other local right still applies to your situation, we will honour that right.

6. Australian customers

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes those guarantees.

7. How to request a refund or resend

Email [email protected] with:

  1. order ID or payment time (please note the time zone);
  2. the email used at checkout;
  3. last four digits of the card, if applicable;
  4. a short description of the issue;
  5. an error screenshot, if any.

We respond within 48 hours on Beijing-time business days (Monday–Friday).

Approved refunds are sent to the original payment method within 7–15 days after we approve them, subject to your bank or card network.

8. Chargebacks

Please contact us first. If delivery logs show successful delivery and you open a chargeback for “services not received”, we may dispute the chargeback with proof of delivery.

9. Custom / human readings

Human custom readings sold on a separate order page (for example via a third-party marketplace or a separate invoice) follow the rules stated on that order page, and remain subject to any mandatory consumer rights that apply where you live.

10. Contact

Shanghai Yijinwei Intelligent Technology Co., Ltd.
Email: [email protected]